Refund & Dispute Policy
Last updated: August 26, 2026
1. Nature of Live Pay to Rank Bidding
BidOut.me is a real-time attention market. Placing a bid instantly grants immediate visibility and recalculates the leaderboard across all connected visitors. Because directory visibility and outbound click exposure are delivered continuously from the moment payment settles, bids are generally non-refundable once active on the leaderboard.
2. Eligible Refund Circumstances
We review refund requests under the following conditions:
- Technical Settlement Errors: If a payment was deducted but the system failed to activate your bid or reflect your listing due to a server failure.
- Duplicate Charges: If an identical charge occurred multiple times due to a payment gateway timeout or double submission.
- Unauthorized / Fraudulent Transactions: If your card was used without your authorization (subject to identity verification and fraud review).
3. Impact of Refunds on Leaderboard Rankings
When a refund is approved and processed by an administrator, the affected listing's active bid is atomically reverted to its previous legitimate amount (or marked inactive if no prior bid exists). The entire leaderboard is re-ranked in real-time.
4. Payment Disputes & Chargebacks
We encourage users to contact our support team directly at cs@bidout.me prior to initiating a dispute with their bank or card issuer. Direct inquiries are typically resolved within 24–48 hours. Submitting fraudulent chargebacks will result in permanent suspension of the associated user account and domain blacklist.
5. How to Request a Refund
To request a review, email us with your Payment Transaction ID, listing URL, and the email address used during checkout.